Shipping Policy
The Chalkboard Company generally freights within NZ via CourierPost. All website prices include freight unless noted otherwise on the website for a particular product. Quotations for custom products always include a commitment re lead time which is within 5 – 12 working days from placing order - unless noted and agreed otherwise. Note that as all products are made-to-order (both website and custom products), lead time includes manufacture time. Lead time quoted is from receipt of order to delivery at the destination address. Tracking details are forwarded to customers by email not later than the evening before the date of collection so they can track the delivery process.
Returns Policy
Goods purchased either directly off the website or custom goods may be returned for a full refund if notification is provided within 5 working days of receipt that the goods are defective or not in line with the buyer’s expectations. Payment will be made within 3 working days (5 working days if purchase is through Afterpay or LAYBUY) of the date that the returned goods are received. Returned goods must be in the same unused condition as they were at time of original dispatch. The customer is responsible for the cost of returning the goods.